When you need to have your car serviced or repaired, it’s important to ask the right questions to ensure your vehicle will be in good hands. Finding a reliable mechanic to work on your car is important, so below are some tips on helpful questions to ask a mechanic before they work on your car.
Certified vs. Master Certified
There are certain certifications that mechanics and technicians should have, like the Automotive Service Excellence Certification. That way, you know that they know how to correctly diagnose and take care of your vehicle needs. The mechanic or technician should be re-tested every five years to keep up to date on modern vehicles. Make sure you look for certifications on the walls of the establishment. Any legitimate and dependable shop will have them displayed.
There are lots of automotive associations that shops can be a part of. Automotive Maintenance and Repair Association, American Automobile Association, and Automotive Service Association are just a few. These organizations offer training to allow these shops to provide the best possible customer service and adhere to industry guidelines. Look for a shop that instills these standards.
Doing your own research is always a great way to decide if the shop is trustworthy. Checking customer references with friends, family, online reviews, or the local Better Business Bureau are all reliable research options.
Replacement parts can come in handy if you are trying to save some money on new original equipment manufacturer parts pricing. Check and see that the shop parts have one-year parts and labor warranties. If you’re not sure about your options, this is a great question to ask right away.
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When it comes to estimates, ask if there is a fee for the diagnostics test on your vehicle. Most shops will do this for free, but they will charge for further testing, like taking apart parts. Make sure you get a written estimate for the cost of parts and labor before moving forward with any repairs. Your mechanic or technician should offer a written estimate, if they don’t ask for one!
You can trust our team to get your vehicle back on the road safely. Contact us at Hendrick Honda Bradenton today!
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